Analyzing Administrative Efficiency: Student Perspectives on Response Rates at Kogi State University, Kabba-Nigeria

Abstract

This study aimed to analyze the administrative efficiency and response rates at Kogi State University Kabba as perceived by students. The study gathered data through in-depth interviews of randomly sampled Two Hundred and Forty Students (240) out of the estimated admitted population of One Thousand, Two Hundred Students (1200). Findings from the study suggests suggest that while there is an appreciation for effective and transparent communication, there are notable concerns about timeliness, especially during critical periods like registration. Access to information on the website is perceived differently, with some students finding it challenging. Generational, departmental, and socioeconomic factors contribute to nuanced perspectives on administrative efficiency. The study therefore recommends that management Implements measures to enhance response times during peak periods. Simplify communication language to improve clarity for all students. Focus on improving website accessibility and transparency of information. Provide training to enhance empathetic interactions in administrative responses.