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Research Article

Assessment of Public Perception in the Use of Technology to Strengthen Good Governance in Dar es Salaam, Tanzania

Authors

  • Said Sudi Khassim Department of Public Administration and Management, University of Dodoma, Tanzania

    saidsudjk@gmail.com

  • Linus Cornery Andrea Muhimbili University of Health and Allied Sciences, Dar es Salaam, Tanzania
  • Elizabeth Constantino Pius University of Dodoma, Dodoma, Tanzania
  • Sweet Sudi Khassim Open University of Tanzania, Dar es Salaam, Tanzania

Abstract

This study looks at how people in Dar es Salaam, Tanzania, feel about technology's role in improving governance, with a focus on transparency, citizen participation, and how services are delivered. We used a variety of methods to do this, including asking 384 public officials some questions and also doing some in-depth interviews. The results show that most people like mobile communication services and internet platforms for making governance more transparent (4.1/5) and getting citizens more involved (4.25/5). But there are also problems, like not enough people knowing how to use technology and rules that stop people from using it. The results of the study match the Technology Acceptance Model (TAM), which says that how useful and easy something is to use is the most important thing in getting people to use technology in governance. Recommendations include digital literacy programs and changes to the rules to make the most of technology in governance.

Keywords:

Citizen Participation Digital Literacy Governance Transparency Mobile Communication Regulatory Frameworks

Article information

Journal

Journal of Arts, Humanities and Social Science

Volume (Issue)

2(2), (2025)

Pages

214-219

Published

27-07-2025

How to Cite

Khassim, S. S., Andrea, L. C., Pius, E. C., & Khassim, S. S. (2025). Assessment of Public Perception in the Use of Technology to Strengthen Good Governance in Dar es Salaam, Tanzania. Journal of Arts, Humanities and Social Science, 2(2), 214-219. https://doi.org/10.69739/jahss.v2i2.474

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