Article section
Digital Transformation in Healthcare Business: Telemedicine, AI and Fintech in Nigeria vs High-Income Economies
Abstract
Digital health innovations accelerated globally in the post-COVID era, presenting opportunities and challenges for low- and middle-income countries like Nigeria. Nigeria’s recent health reforms and digital infrastructure policies signal intent to leapfrog persistent healthcare gaps. Using a socio-technical “rail–bed–app” lens (digital infrastructure → platforms → application layer) and an equity framework, we reviewed literature (2014–2025) on telemedicine, artificial intelligence (AI), and health-fintech in Nigeria versus high-income comparators (USA’s Kaiser Permanente, UK’s NHS, Germany, and Singapore). Nigeria’s telemedicine uptake remains nascent, constrained by infrastructure and regulatory gaps, whereas HICs scaled virtual care broadly during COVID-19. Nigeria’s emerging AI health startups show promise but face regulatory and workforce challenges; HICs benefit from structured AI oversight (EU AI Act 2024) and extensive clinical integration. In health-fintech, Nigeria’s mobile micro-insurance schemes aim to expand coverage but struggle with trust and low enrollment, whereas HICs leverage mature open-banking ecosystems (PSD2 in the EU) to drive innovative payment models. Nigeria’s policy momentum is narrowing the intent–impact gap in digital health, yet enforceable standards, inclusive financing mechanisms, and strengthened governance are needed to ensure sustainable and equitable health outcomes.
Keywords:
Artificial Intelligence Comparative Health Systems Digital Public Infrastructure Digital Transformation Health-Fintech Nigeria Healthcare Telemedicine
Article information
Journal
Journal of Economics, Business, and Commerce
Volume (Issue)
2(1), (2025)
Pages
200-213
Published
Copyright
Copyright (c) 2025 Chibuzo Okechukwu Onah, Ubalaeze Solomon Elechi, Adekunle Fatai Adeoye, Ofuegbe Samuel Bayo, Enibokun Theresa Orobator, Joy Chinyere Elokaakwaeze, Adetunji Adesanya, Oluwafunmilayo E. O. Adetona, Timothy A. Laryea, Hafeez Olayiwola Oyebamiji (Author)
Open access

This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
References
Aboy, M., Minssen, T., & Vayena, E. (2024). Navigating the EU AI Act: Implications for regulated digital medical products. Npj Digital Medicine, 7(1), 1–6. https://doi.org/10.1038/s41746-024-01232-3
Agbeyangi, A. O., & Lukose, J. M. (2025). Telemedicine Adoption and Prospects in Sub-Sahara Africa: A Systematic Review with a Focus on South Africa, Kenya, and Nigeria. Healthcare, 13(7), 762. https://doi.org/10.3390/healthcare13070762
AI Watch: Global regulatory tracker - Nigeria | White & Case LLP. (2025, January 27). https://www.whitecase.com/insight-our-thinking/ai-watch-global-regulatory-tracker-nigeria
Akinmoladun, J. A., Smart, A. E., & Atalabi, O. M. (2022). Knowledge, attitude, and perception of radiologists about artificial intelligence in Nigeria. West African Journal of Radiology, 29(2), 112. https://doi.org/10.4103/wajr.wajr_42_21
Anthony, O. (2025, April 15). NITDA seeks public input in draft standards for Nigeria’s DPI. The Guardian Nigeria News - Nigeria and World News. https://guardian.ng/business-services/nitda-seeks-public-input-in-draft-standards-for-nigerias-dpi/
BBC News. (2017). Google DeepMind’s NHS deal under scrutiny. BBC News. https://www.bbc.com/news/technology-39301901
Boyle, A. (2017, November 1). UPMC and other large health plans bank on telemedicine. Fierce Healthcare. https://www.fiercehealthcare.com/technology/upmc-bon-secours-kaiser-health-plans-telemedicine-programs
BusinessDay. (2025, March 2). Healthcare, business & AI: Nigeria’s diagnostics revolution must start now. Businessday NG. https://businessday.ng/life/article/healthcare-business-ai-nigerias-diagnostics-revolution-must-start-now/
Deloitte. (n.d.). Open Banking around the world. Retrieved May 16, 2025, from https://www.deloitte.com/global/en/Industries/financial-services/perspectives/open-banking-around-the-world.html
ESR Connect. (2025, January). 4—AI research—What the Radiologist needs to know. ESR Connect. https://connect.myesr.org/course/4-ai-research-what-the-radiologist-needs-to-know/
Ezeonwumelu, I. J., Obijiaku, I. J., Ogbueche, C. M., Cohort, R. 2020, & Nwaozuru, U. (2022). Healthcare provider-to-patient perspectives on the uptake of teleconsultation services in the Nigerian healthcare system during the COVID-19 pandemic era. PLOS Global Public Health, 2(2), e0000189. https://doi.org/10.1371/journal.pgph.0000189
Fintech Futures. (2025, February). Nigeria Buy Now Pay Later Business Report 2025: BNPL Payments to Grow by 13.8% to Reach $1.62 Billion this Year – Investment Opportunities to 2030. https://www.fintechfutures.com/press-releases/nigeria-buy-now-pay-later-business-report-2025-bnpl-payments-to-grow-by-13-8-to-reach-1-62-billion-this-year-investment-opportunities-to-2030
Health, C. D. (2025). Artificial Intelligence and Machine Learning in Software as a Medical Device. FDA. https://www.fda.gov/medical-devices/software-medical-device-samd/artificial-intelligence-and-machine-learning-software-medical-device
HSA. (2018, October 31). HSA. Digital Health. HSA. https://www.hsa.gov.sg/medical-devices/digital-health
Hüer, T., Walendzik, A., Kleinschmidt, L., Höfer, K., Nauendorf, B., Malsch, J., Brittner, M., Brandenburg, P., Aeustergerling, A., Schneider, U., Wadeck, A., Liersch, S., Sehlen, S., Schwarze, K., & Wasem, J. (2025). Use of Video Consultation Between 2017 and 2020 in Outpatient Medical Care in Germany and Characteristics of Their User Groups: Analysis of Claims Data. JMIR Formative Research, 9, e60170. https://doi.org/10.2196/60170
Hugo Balfour. (2020). Open banking and PSD2 explained. https://gosuperscript.com/news-and-resources/open-banking-and-psd2/
Iliyasu, Z., Garba, R. M., Bashir, H. A., Saleh, N. S., Jibo, A. M., Amole, T. G., Umar, A. A., Tsiga-Ahmed, F. I., Abdullahi, H. M., Kwaku, A. A., Salihu, H. M., & Aliyu, M. H. (2024). Telemedicine Service Adoption During the COVID-19 Pandemic: Physicians’ Experience from Nigeria. Telemedicine and E-Health. https://doi.org/10.1089/tmj.2023.0262
Instagram. (2024, April 29). ILERA EKO on Instagram: “Registration and payment made easy for you! Select any of the above options to get registered and also make payment. ...leaving no one behind #ileraeko #lagoshealth #healthinsurance #health #healthiswealth.” Instagram. https://www.instagram.com/lagosstatehealthscheme/p/C6Vh382stPE/
Jackson, C. (2021, January 26). New Genome Sequencing Lab Unveiled in Lagos, Nigeria. GEN - Genetic Engineering and Biotechnology News. https://www.genengnews.com/topics/omics/new-genome-sequencing-lab-unveiled-in-lagos-nigeria/
Jalelah, A. B. (2023, November 24). Healthcare professionals to get AI training as Singapore continues push towards preventive care. CNA. https://www.channelnewsasia.com/singapore/artificial-intelligence-healthcare-singhealth-ai-singapore-3943526
Julia, A. (2024, September). The EU AI Act: What Life Sciences and Digital Health Companies Should Know. https://www.orrick.com/en/Insights/2024/09/The-EU-AI-Act-What-Life-Sciences-and-Digital-Health-Companies-Should-Know
Kene-Okafor, T. (2022, October 28). 54gene valuation slashed by over $100M amid job cuts and CEO exit. TechCrunch. https://techcrunch.com/2022/10/28/54gene-valuation-slashed-by-over-100m-amid-job-cuts-and-ceo-exit/
Lagos Ministry of Health. (2024, July 16). Governor Sanwo-Olu Launches Ilera Eko Standard Jaara Health Insurance Plan—Ministry of health. https://lagosministryofhealth.org/governor-sanwo-olu-launches-ilera-eko-standard-jaara-health-insurance-plan
Lagos State Gov. (2025, March). Official Lagos State Website. The best place to find government services and information. https://lagosstate.gov.ng/news/Health%20Services/view/67e2650e51182815ea6ca8d4
Laura, E., & Nonso, A. (2024, October 24). The Status of AI Regulation in Nigeria—Laura Ebrusike and Nonso Anyasi. Lawyard. https://www.lawyard.org/news/the-status-of-ai-regulation-in-nigeria-laura-ebrusike-and-nonso-anyasi/
Laura Richter & and Tobias Silberzahn. (2020, December 11). Germany’s ehealth infrastructure strengthens, but uptake lags in pharmaceutical and medical products. McKinsey. https://www.mckinsey.com/industries/life-sciences/our-insights/germanys-e-health-infrastructure-strengthens-but-digital-uptake-is-lagging
McCall, A. (2024, May 21). Transitioning to mandatory health insurance in Nigeria: Excerpts from a fireside chat. Results for Development. https://r4d.org/blog/transitioning-voluntary-mandatory-health-insurance-nigeria-excerpts-fireside-chat/
McCollum, R., Gomez, W., Theobald, S., & Taegtmeyer, M. (2016). How equitable are community health worker programmes and which programme features influence equity of community health worker services? A systematic review. BMC Public Health, 16(1), 419. https://doi.org/10.1186/s12889-016-3043-8
Mondaq. (2025, March 4). Nigeria, Regulatory Considerations For Telemedicine. https://www.mondaq.com/nigeria/healthcare/1592150/nigeria-regulatory-considerations-for-telemedicine
Motherboard. (2025, April). What Does Lagos State’s Ilera Eko Mean For Employers In Lagos State? https://www.usemotherboard.com/post/what-does-lagos-states-ilera-eko-mean-for-employers-in-lagos-state
Nhia. (2024). Advancing health insurance through the renewed hope agenda and the sector renewal initiative – national health insurance authority. https://www.nhia.gov.ng/advancing-health-insurance-through-the-renewed-hope-agenda-and-the-sector-renewal-initiative
NHS England. (n.d.). Prescriptions in the NHS App. NHS England Digital. Retrieved May 16, 2025, from https://digital.nhs.uk/services/nhs-app/nhs-app-features/prescriptions-in-the-nhs-app
Obokoh, A. (2024, December 6). Lagos State enrolls over 1.3 million residents in ILERA EKO health scheme in 9 years. Nairametrics. https://nairametrics.com/2024/12/06/lagos-state-enrolls-over-1-3-million-residents-in-ilera-eko-health-scheme-in-9-years/
Olisah, C. (2024, November 30). CBN to prioritize Open Banking, Contactless Payments, and Regulatory Sandbox in 2025. Nairametrics. https://nairametrics.com/2024/11/30/cbn-to-prioritize-open-banking-contactless-payments-and-regulatory-sandbox-in-2025/
Olufunlayo, T. F., Ojo, O. O., Ozoh, O. B., Agabi, O. P., Opara, C. R., Taiwo, F. T., Fasanmade, O. A., & Okubadejo, N. U. (2023). Telemedicine ready or not? A cross-sectional assessment of telemedicine maturity of federally funded tertiary health institutions in Nigeria. Digital Health, 9, 20552076221150072. https://doi.org/10.1177/20552076221150072
Opinion. (2025, May 13). Transforming Nigeria’s health sector with AI-powered radiologists. Punch Newspapers. https://punchng.com/transforming-nigerias-health-sector-with-ai-powered-radiologists/
Ozofu, L., & Kelechi, I. (n.d.). Legal-Guide-for-the-Provision-of-Health-Services-in-Nigeria-through-Digital-Channels-FINAL-EI. Etido David. Retrieved May 16, 2025, from https://uubo.org/wp-content/uploads/2025/05/Legal-Guide-for-the-Provision-of-Health-Services-in-Nigeria-through-Digital-Channels-FINAL-EI.pdf
PDPC. (n.d.). PDPC. Singapore’s Approach to AI Governance. Retrieved May 16, 2025, from https://www.pdpc.gov.sg/help-and-resources/2020/01/model-ai-governance-framework
QualityWatch: The remote care revolution during Covid-19. (2020, November 18). The Nuffield Trust. https://www.nuffieldtrust.org.uk/files/2020-12/QWAS/digital-and-remote-care-in-covid-19.html#
Rahul, G. (2025, May). Germany Telemedicine Market Size, Growth Report 2035. https://www.marketresearchfuture.com/reports/germany-telemedicine-market-45053
Raj, M., & Iott, B. (2024). Characterizing Telehealth Use in the US: Analysis of the 2022 Health Information National Trends Survey. 30, 50–56.
Rivera, V., Aldridge, M. D., Ornstein, K., Moody, K. A., & Chun, A. (2021). Racial and Socioeconomic Disparities in Access to Telehealth. Journal of the American Geriatrics Society, 69(1), 44–45. https://doi.org/10.1111/jgs.16904
Royal College of General Practitioners. (2021). The future role of remote consultations & patient ‘triage.’
SCBF. (n.d.). Retrieved May 16, 2025, from https://www.scbf.ch/insights/symplifi-partnerships-in-nigeria-accelerate-affordable-msme-financing
Shaver, J. (2022). The State of Telehealth Before and After the COVID-19 Pandemic. Primary Care, 49(4), 517–530. https://doi.org/10.1016/j.pop.2022.04.002
TechPoint. (2023, April 17). Clafiya is changing how Nigerians access healthcare. https://techpoint.africa/feature/clafiya-inpatient-virtual-consultations-healthcare/
Ubalaeze S, E., Kelechi W, E., Erere G, O., Chinemerem D, A., & Chioma S, N. (2024). The Impact of Digital Transformation on Healthcare Delivery in Nigeria: Challenges and Recommendations. International Journal of Research and Scientific Innovation, XI(XV), 498–509. https://doi.org/10.51244/IJRSI.2024.11150035P
Umeokonkwo, C. (2025, April 16). Intention to practice telemedicine by health workers in a teaching hospital in Northcentral Nigeria, 2022. JIEPH. https://afenet-journal.org/intention-to-practice-telemedicine-by-health-workers-in-a-teaching-hospital-in-northcentral-nigeria-2022/
USAFacts. (2023, November 22). What’s the state of telehealth after COVID-19? USAFacts. https://usafacts.org/articles/whats-the-state-of-telehealth-after-covid-19/
USAID. (2023). Understanding the Gender Digital Divide in Nigeria.
Virtual/Telehealth Visits: Now Coming to Your Home, Doctor and Pharmacy. (n.d.). Point-of-Care Partners. Retrieved May 16, 2025, from https://www.pocp.com/virtual visits-biopharma-insights/
Walt, V. (2022, August 7). 54gene’s CEO Wants to Fix Health Data’s Racial Imbalance. TIME. https://time.com/6204230/54gene-racial-imbalance-genetic-data/
World Bank. (n.d.). Nigeria. World Bank Gender Data Portal. Retrieved May 16, 2025, from https://liveprod.worldbank.org/en/economies/nigeria
Yomi, K. S. (2022, May). African telemedicine start-ups are betting on artificial intelligence to improve service delivery. Salient Advisory. https://www.salientadvisory.com/newsletter/april-news-african-telemedicine-start-ups-are-leveraging-ai-powered-solutions-to-improve-remote-healthcare-delivery/
Zboswell. (2019, August 1). One in 10 Americans Use Telehealth, But Nearly 75% Lack Awareness or Access, J.D. Power Finds. ATA. https://www.americantelemed.org/industry-news/one-in-10-americans-use-telehealth-but-nearly-75-lack-awareness-or-access-j-d-power-finds