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Research Article

Managerial Capabilities and Service Quality among Department Heads in the Local Government Unit of Paracelis, Mountain Province, Philippines

Authors

  • Jennifer Olya-on Danggalan College of Advanced Education, Ifugao State University – Potia Campus, Alfonso Lista, Ifugao-3608, Philippines
  • James Frederick F. Dulnuan College of Advanced Education, Ifugao State University – Potia Campus, Alfonso Lista, Ifugao-3608, Philippines
  • Roger D. Capua College of Advanced Education, Ifugao State University – Potia Campus, Alfonso Lista, Ifugao-3608, Philippines
  • Client William M. Malinao College of Advanced Education, Ifugao State University – Potia Campus, Alfonso Lista, Ifugao-3608, Philippines

    clientwilliammalinao@gmail.com

Abstract

Government effectiveness mostly depends on public service leaders and senior civil servants who manage and improve important government functions. They translate political direction into policies and programs to sustain citizens’ economic productivity, safety, and well-being. Thus, this descriptive correlational study aimed to evaluate the managerial capabilities and the quality of service of the Department Heads in the Municipal Local Government Unit (MLGU) of Paracelis, Mountain Province, with 114 rank-and-file employees serving as respondents. Statistical treatments such as weighted mean and Pearson r-correlation were utilized to analyze and interpret the data. Results revealed a “very satisfactory” extent of the general respondent perception of the factors in the management capability of the Department Heads as to flexibility, decisiveness, stress tolerance, interpersonal skills, ingenuity and innovativeness, and communication skills. Similar results were yielded on the respondents’ perception of all the department heads’ quality service in terms of effectiveness and efficiency, responsiveness to the public, professionalism, courtesy, interpersonal skills, and communication skills, which accounted for “very satisfactory.” Moreover, a significant positive correlation was found between managerial capabilities and service quality, indicating that stronger leadership competencies contribute to enhanced service delivery in the local government unit. The study highlights the critical role of strong leadership in ensuring high-quality public service. Investing in leadership training, competency development, and governance reforms will enable LGU Paracelis to maintain and improve its administrative efficiency and responsiveness to public needs.

Keywords:

Department Heads Professionalism Leadership Skills Local Governance Managerial Capabilities Quality Service

Article information

Journal

Journal of Exceptional Multidisciplinary Research

Volume (Issue)

2(1), (2025)

Pages

55-62

Published

19-04-2025

How to Cite

Danggalan, J. O.- on, Dulnuan, J. F. F., Capua, R. D., & Malinao, C. W. (2025). Managerial Capabilities and Service Quality among Department Heads in the Local Government Unit of Paracelis, Mountain Province, Philippines. Journal of Exceptional Multidisciplinary Research, 2(1), 55-62. https://doi.org/10.69739/jemr.v2i1.494

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