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Factors Affecting User Satisfaction on Quipper Learning Management System in a Philippine University

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Abstract

There has been a shift in the way educational services are delivered in Higher Education Institutions (HEIs) due to the advances in ICT and the introduction of the Internet. The resulting growth has led to learning management systems (LMS) development. LMSs are pivotal in fostering and advancing student learning. These systems have shown the ability to provide electronic and instructional resources to improve and augment student learning in a collaborative environment. Despite the extensive adoption of Learning Management Systems (LMS) like Quipper in higher education, there remains a limited understanding of how specific system characteristics drive user satisfaction in context-specific deployments. Thus, this study addresses  the following gap: (1) The lack of contextualized evidence assessing system, information quality, and service (IS Success factors) on student-user satisfaction with Quipper LMS in a Philippine university context, and (2) The limited application of empirical, regression-based methods to assess the predictive strength of these IS success factors towards student-user satisfaction, especially using localized datasets from actual LMS users. Using quantitative descriptive-correlational design utilizing multiple regression, results provide compelling evidence supporting the theoretical and empirical foundations linking IS Success factor to user satisfaction. Moreover, the result shows that IS Success factors are all positively significant toward student-user satisfaction congruent with well-established D&M IS Success model, which identifies these three quality dimensions as key drivers of user satisfaction. The results can be an additional reference for future research and can be extended to other sectors or industries using Information System tools.

Keywords:

Information System IS Success Factors Regression Analysis User Satisfaction

Article information

Journal

Journal of Education, Learning, and Management

Volume (Issue)

2(2), (2025)

Pages

1-5

Published

03-07-2025

How to Cite

Ranalan, R. L. V. (2025). Factors Affecting User Satisfaction on Quipper Learning Management System in a Philippine University. Journal of Education, Learning, and Management, 2(2), 1-5. https://doi.org/10.69739/jelm.v2i2.660

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